Resident FAQ
Fire, flood, personal injury, and life/death issues are considered emergencies. In these circumstances, please dial 911 to report the incident. Emergencies should also be reported to your management team as a follow-up procedure.
Maintenance emergencies include: no heat, no water, clogged toilet (if you only have one toilet), major leak, lock-out, and no electricity. Please contact the office during office hours in these circumstances. For after-hours emergencies, your call will be forwarded to our on-call answering service, who will page your maintenance technician for you.
You can call the office to speak with our after-hours answering service, or you can fill out a maintenance request online through your resident portal.
To submit a maintenance request, call our office at 773-324-4505 during business hours, or fill out a maintenance request in your resident portal.
Every apartment community has some mix of shared utilities, such as water and trash. The monthly cost is split amongst all residents in the apartment community depending on the unit size. Which utilities are included in the shared utility program depends on the apartment community you select. Utility billing is capped based on apartment size and apartment community.
Click here for a breakdown of utility packages by community.
All residents are also responsible for a Property Damage Liability Waiver. A $17.45 monthly charge ensures that in the case of accidental damage, you are waived from any obligation for property damages that occurred as a result of the accident up to $100,000.
Residents can easily manage their rental payments through our resident portal. Simply sign in, and click “Payments.” Residents can also visit our office to pay by personal check, certified funds, cashier’s check, or money order. These methods of payment are subject to a $5 processing fee. Roommates can split rental payments via their resident portals as well.
While street parking is available, select apartment communities offer assigned parking spots for an additional monthly cost. Let your leasing consultant know if you want an assigned parking spot so they can best accommodate your needs.
We offer a generous referral program to all Ivy residents that gets better the more you refer! Visit our referrals page (click here) for more details.
Certain Ivy Residences employees, such as your maintenance technician, have access to your apartment. Your apartment is accessed at your request, such as for a maintenance request. In the case of an emergency, we will always try to contact you first. However, under certain circumstances, we may need immediate access. If we need to access your apartment for a reason other than an emergency, we will give written notice 48 hours in advance.
During office hours, you may call or visit the office, and we will assist you. If you are locked out after office hours, call our office to be forwarded to our on-call answering service. Maintenance will be called for you.
There is a $75 charge for after-hours lock-outs. This amount will be posted to your ledger the next business day. You will be required to show a photo ID and sign our lock-out form prior to maintenance granting you access to your apartment.
To report a crime or suspicious activity, call 911. Contact the office after contacting the police to make us aware of the situation.
